Comments on: SaskTel Email Sucks

By: LGR

LGR — Thu, 01 Oct 2009 19:27:07 +0000

Possibly. Call Sasktel and give them some grief. I do not even try to use Sasktel for email anymore. I use GMail from Google, it was just not worth the headache to work with Sasktel email.

By: vera

vera — Wed, 30 Sep 2009 23:23:55 +0000

I really dont understand the computer very much I am a 75yr old grandma with grandchildren in the U.K. and I have sent a couple photos to them and they havnt received them is this why ?

By: Tammy

Tammy — Sun, 20 Sep 2009 07:03:08 +0000

Sasktel sucks, I have a bundle..as soon as I can I’m out..too slow, the service sucks…

By: LGR

LGR — Fri, 09 Jan 2009 06:06:17 +0000

Thanks for the reply. It was better than the help I got from Sasktel support all those many months ago. All the invoices are sent as PDF, no .docs or .xls files. It was in fact the Sasktel spam filter causing the problem. The emails were not being placed into the Quarantine bin, but were being deleted. It would have been helpful if they were at least bounced, but instead they went straight to a blackhole. Of course I can’t prove that, but Sasktel support was pretty useless to help me and my clients with it. I spent way to many hours on the phone trying to find out how to fix it, and not one support person seemed to know how to whitelist an email address. My solution in the end for many of my clients was to migrate them to Google Apps for Domains GMail or the standard GMail. They have all been happy with the move and I doubt any of them will ever go back.

Interestingly enough Postini is owned by Google. https://www.postini.com/

By: anon

anon — Fri, 09 Jan 2009 05:30:51 +0000

Was just browsing the net and stumbled onto this. Whats going on is Sasktels in-house filtering service (I believe called Postini) is blocking your emails with attachments. By default Postini will block the majority of Outside Email addresses with attachments as a security feature.

I love Gmail, use it, & encourage it, but problem is that its wide open. Anyone can sign up, including spammers. So the majority of major ISPs will block any Outside email addresses with attachments. Jpegs and gifs would probably get through, being that they’re highly unlikely to hold a virus, but if you’re sending an invoice in a .doc or .xls (both very susceptible files for carrying virus’s) then by default they are probably going to be blocked & put into their quarantine bin.

Now those testers were doing everything correct, email is very different from regular mail, geographical location is more or less innate when it comes to who’s able to send/receive mail. All the tests they ran were probably done by the book.

Your best bet at getting this little conundrum solved is to talk to your clients and have them add you as an approved sender in their Spam Filter Settings on Sasktel.net. Or if they are unsure/incapable of doing so, have them call the Internet Support line to add your email address on the approved list so everything you send gets through.

You could also provide them with this link – a walkthrough on how to do so.

https://support.sasktel.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=14153&sliceId=SAL_Public&dialogID=14330385&stateId=1%200%2014332002&highlight=off

Big smiles, and hope the business goes well. Adios